**Returns and Refund Policy**
**Effective Date: [15/10/23]**
**Welcome to ‘house that!’ Home Decor – Where Your Home Finds Its Heart!**
At ‘house that!’, we are committed to delivering premium home decor products that enrich your living spaces. We take great pride in our craftsmanship, quality, and service. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward returns and refund process.
**Our Returns and Refund Policy is in Compliance with RBI Guidelines**
As an online home decor store, we abide by the Reserve Bank of India (RBI) guidelines to ensure transparency and security in all financial transactions. Here is our Returns and Refund Policy to provide you with a hassle-free shopping experience.
**Return Window**
You can return your purchase within 15 days from the date of delivery. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
**Eligibility for Returns**
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be accompanied by the original invoice or proof of purchase.
**Return Process**
1. Initiate the Return: Please contact our customer support team at [customer support email] within 15 days of receiving your order to request a return. Provide your order number and reason for return.
2. Return Confirmation: Our team will verify your eligibility for a return and provide you with a Return Authorization (RA) number. Do not send your item back without an RA number.
3. Secure Packaging: Please make sure your item is securely packed in the original packaging or equivalent.
4. Return Pickup: We offer a convenient pickup service. Our logistics partner will schedule a pickup based on your location and availability.
5. Inspection: Once we receive the returned product at our warehouse, it will be inspected to ensure it meets the return eligibility criteria.
**Refund Process**
Upon successful inspection of the returned product, we will proceed with the refund process. Please allow [5] business days for the refund to be processed.
– If you made your payment through credit card, your refund will be credited back to the same credit card.
– If you made your payment through debit card, net banking, or any other payment method, you will receive the refund in the same mode of payment.
**Exclusions**
Please note that certain items are not eligible for return:
– **Customized or personalized items:** Items that have been personalized or made to order are not eligible for return.
– **Damaged or Defective Items:** If you receive a damaged or defective product, please contact our customer support team for assistance.
**Contact Us**
If you have any questions or concerns about our Returns and Refund Policy, please don’t hesitate to contact us at [customer support email]. We are here to assist you and provide the best possible service.
At ‘house that!’, your satisfaction is our priority, and we are dedicated to ensuring that you are completely content with your home decor purchase. Thank you for choosing us as your home decor destination!
[Alish Khan]
[Owner]
‘house that!’ Home Decor
[www.housethat.xyz]
[Customer Support Email- housethat21@gmail.com]
[Customer Support Phone Number- 8839131566]